Responsible Gaming

Gaming That Stays Fun — Our Promise to You

bd98 is dedicated to providing a safe and entertaining environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We understand that for the vast majority of our players, gaming is a fun leisure activity. However, we also recognise that for a small number of people, gambling can become more than just entertainment. That is why we invest in tools, information, and dedicated support to help anyone who needs it.

Our responsible gaming framework is built around empowering you — giving you the tools to manage your deposits, set time limits, take short breaks, or step away entirely if you choose. Every one of these tools is available directly through your bd98 account settings, and our support team is on hand around the clock to assist.

Tools to Keep You in Control

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience or income level. Being aware of the warning signs is the first step toward getting help. If any of the following resonate with you, we strongly encourage you to reach out to our support team or use one of the self-management tools in your account.

• ⚠️Spending more money on gambling than you can afford to lose.
• ⚠️Chasing losses by placing larger or more frequent bets to recover them.
• ⚠️Borrowing money from family, friends, or financial services to fund gambling.
• ⚠️Neglecting work, studies, family, or personal health because of gaming sessions.
• ⚠️Feeling anxious, irritable, or restless when you try to cut back or stop gambling.
• ⚠️Lying to people close to you about the amount of time or money spent on gambling.

Set Your Deposit Limits

Deposit limits are one of the most effective ways to stay within a comfortable budget. You can set limits across three timeframes. Decreasing a limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period to protect you from impulsive decisions.

Limits apply equally to deposits made via bKash, Nagad, Rocket, and Upay. Contact our support team at any time to review or adjust your current limit settings.

How to Request Self-Exclusion

Self-exclusion is a formal step that restricts your access to bd98 for a set period — ranging from 30 days to permanent closure. We take every self-exclusion request seriously and process it promptly. Here is how to get started:

1. Log in to your bd98 account and navigate to Account Settings.
2. Select 'Responsible Gaming' from the settings menu.
3. Choose the self-exclusion period that suits you — 30 days, 90 days, 6 months, 1 year, or permanent.
4. Confirm your decision. The exclusion takes effect immediately across all bd98 products.
5. Alternatively, email [email protected] with the subject line 'Self-Exclusion Request' and our team will process it within 24 hours.

Tips for Staying in Control

Responsible gaming is not just about restrictions — it is about building habits that keep gaming fun for the long term. Our team at bd98 recommends these practical tips for every player in Bangladesh:

• ✅Set a strict entertainment budget before you start each session and stop when it is reached — regardless of outcome.
• ✅Treat any winnings as a bonus, not as income. Never rely on gambling winnings to cover bills or essential expenses.
• ✅Take regular breaks during play. Step away from the screen for at least 10 minutes every hour.
• ✅Never play under the influence of alcohol, stress, or when feeling emotionally vulnerable — these states affect judgment.
• ✅Balance gaming with other activities — spend time with family, friends, and pursue hobbies outside of the platform.
• ✅Use the reality check feature in your account to receive regular session-length reminders and stay aware of time spent.

You Are Not Alone — We Are Here to Help

If you feel that gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out. Our responsible gaming support team operates 24 hours a day, 7 days a week, and can be reached via email. All conversations are treated with complete confidentiality.

Who can use the responsible gaming tools on bd98?

All registered bd98 players aged 21 and above can access deposit limits, time-out settings, self-exclusion, and activity history directly from their account settings at any time.

How quickly does a self-exclusion request take effect?

Self-exclusion activated through account settings takes effect immediately. Requests submitted by email are processed within 24 hours. During the exclusion period you will be unable to log in, deposit, or place bets on bd98.

Can I increase my deposit limit immediately after lowering it?

No. To protect you from impulsive decisions, increasing a deposit limit requires a mandatory 48-hour cooling-off period after the request is submitted. Decreasing a limit takes effect immediately with no waiting period.

Is gambling on bd98 safe for me if I have had problems in the past?

If you have experienced gambling-related problems in the past, we strongly recommend speaking with our support team before resuming play. You may also consider activating a voluntary self-exclusion as a precaution. bd98 is committed to your long-term wellbeing above all else.